1. Data protection at a glance

General notes

‍The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you.

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Data collection on this websiteWho is responsible for data collection on this website?

‍Data processing on this website is carried out by the website operator. His contact details can be found in the legal notice of this website.

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How do we collect your information?

‍On the one hand, your data is collected when you provide it to us. For example, this could be data that you enter in a contact form or provide when booking an appointment. Other data is automatically collected by our IT systems when you visit the website (e.g. technical data such as Internet browser, operating system or time of page access).

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What do we use your data for?

‍Some of the data is collected to ensure error-free provision of the website. Other data can be used to analyze your user behavior or to process your inquiries (CRM).

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2. Hosting and Content Delivery Networks (CDN)

Hosting with Webflow

‍We host our website with Webflow. The provider is Webflow, Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA.

When you visit our website, Webflow collects various log files, including your IP addresses. Webflow is a tool for building and hosting websites. Webflow stores cookies or other recognition technologies that are necessary to display the page, to provide certain website functions and to ensure security (necessary cookies).

Webflow is used on the basis of Art. 6 para. 1 lit. f DSGVO. We have a legitimate interest in presenting our website as reliably as possible. If a corresponding consent has been requested, processing is carried out exclusively on the basis of Article 6 (1) (a) GDPR; consent can be withdrawn at any time.

Data transmission to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:https://webflow.com/legal/eu-privacy-policy

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Order processing:

‍We have concluded an order processing contract (AVV) with Webflow. This is a contract required by data protection law, which ensures that Webflow only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

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3. General information and mandatory information

Responsible body

‍The responsible body for data processing on this website is:

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Torsten Arnold

Ackerstraße 202

40235 Dusseldorf

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Telephone: +49 (211) 542 472 56

email: hello@servicehyve.com

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Withdrawal of your consent to data processing

‍Many data processing processes are only possible with your express consent. You can withdraw consent that you have already given at any time. The legality of the data processing carried out up to the time of revocation remains unaffected by the revocation.

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Right to lodge a complaint with the competent supervisory authority

‍In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority.

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Right to data portability

‍You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to yourself or to a third party in a common, machine-readable format.

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SSL or TLS encryption

‍This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator.

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4. Data collection on this website

Contact form and inquiries via e-mail, telephone or fax

‍If you send us inquiries via the contact form, we will store your details from the enquiry form, including the contact details you provided there, for the purpose of processing the enquiry and in case of follow-up questions. We will not share this data without your consent.

This data is processed on the basis of Article 6 (1) (b) GDPR, provided that your request is related to the fulfilment of a contract or is necessary to carry out pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 para. 1 lit. f DSGVO) or on your consent (Art. 6 para. 1 lit. a GDPR), provided that this has been requested.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after your request has been processed). Mandatory legal provisions — in particular retention periods — remain unaffected.

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5. CRM and appointment booking

Using Odoo (CRM)

‍We use the CRM system to manage customer inquiries, contact details and process optimization Odoo.

The provider is Odoo S.A., Chaussée de Namur 40, 1367 Grand-Rosière, Belgium.

The data that you enter into our forms (e.g. name, email, telephone number) is stored on Odoo's servers. This enables us to process your request in a targeted manner and to document the contact process.

Processing is carried out on the basis of Art. 6 para. 1 lit. f DSGVO (legitimate interest in efficient customer management) and Art. 6 para. 1 lit. b GDPR (implementation of pre-contractual measures/contract fulfillment) .We have concluded an order processing contract with Odoo to ensure the security of your data.

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Make an appointment via Calendly

‍You can make appointments with us on our website. We use the tool for this Calendly.

The provider is Calendly LLC, 271 17th St NW, 10th Floor, Atlanta, Georgia 30363, USA.

To book an appointment, enter the requested data and the desired date in the appropriate mask. The data entered is used for planning, carrying out and, if necessary, following up on the appointment. The appointment data is stored on Calendly's servers, whose privacy policy can be viewed here: https://calendly.com/pages/privacy

Data transmission to the USA is based on the standard contractual clauses of the EU Commission. The legal basis for data processing is Art. 6 para. 1 lit. f DSGVO (legitimate interest in effective scheduling) or Art. 6 para. 1 lit. b GDPR, provided that the appointment serves to initiate or fulfill a contract.You have the option to object to the use of Calendly; in this case, the online appointment booking function is not available for available, and please contact us by email or telephone.

We have concluded an order processing agreement (AVV) with Calendly.

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6. Analytics Tools

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

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Google Analytics enables the website operator to analyze the behavior of website visitors. The website operator receives various usage data, such as page views, session duration, operating systems used, and the origin of the user. Google may consolidate this data into a profile assigned to the respective user or their device.

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Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). The information collected by Google about the use of this website is generally transferred to and stored on a Google server in the United States.

The use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG (German Telecommunications Digital Services Data Protection Act). Consent may be revoked at any time.

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IP Anonymization: We use Google Analytics 4 (GA4). IP address anonymization is enabled by default in GA4. As a result, your IP address is truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before transmission. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there.

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Data Transfer to the United States: The transfer of data to the United States is based on the EU-US Data Privacy Framework (DPF). Google LLC is certified under the DPF and has thereby committed to complying with European data protection standards. Additionally, the transfer is supported by the Standard Contractual Clauses of the European Commission. For more information, please visit: https://policies.google.com/privacy

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Data Processing Agreement: We have entered into a data processing agreement with Google and fully implement the data processing terms of Google Analytics.

Objection to Data Collection: You can prevent the collection of your data by Google Analytics by not granting consent via the cookie consent banner or by revoking your consent at a later time. In addition, you can download and install the browser add-on for the deactivation of Google Analytics: https://tools.google.com/dlpage/gaoptout. This add-on prevents the Google Analytics JavaScript code (gtag.js) from transmitting information about website visits to Google Analytics.

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Storage Duration: Data stored by Google at the user and event level that is linked to cookies or similar recognition technologies is automatically deleted after 14 months. Data that has reached its retention period is automatically deleted once per month.

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Further Information: For more information on how Google Analytics handles user data, please refer to Google's privacy policy: https://policies.google.com/privacy and the Google Analytics help page: https://support.google.com/analytics/answer/6004245

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